THE FINE PRINT
Privacy Policy
This is the Privacy Policy of Secret Service Business Pty Ltd, a company registered in Australia with ACN 667 637 701 and ABN 69 103 099 003 (‘we’, ‘our’, or ‘us’). It describes how we collect, use, and share personal information when you use the website at www.secretservice.biz (the 'Website').
As a user of this Website we want you to feel secure in the knowledge that your data will not be used for any purpose unintended by you, and will not accidentally fall into the hands of an unauthorised third-party. Except as set out below, we do not share, or sell, or disclose to a third-party, any personally identifiable information collected via the Website. If there are any points below with which you are uncomfortable, your only recourse is to leave the Website immediately.
By accessing or using the Website, you agree to the terms outlined below.
1. Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you interact with the Website, such as when you subscribe for updates, make a purchase, or contact us. This may include your name, email address, mailing address, and payment information.
1.2 Information Collected Through Quizzes & Assessments: From time to time, we may invite visitors to participate in online quizzes, surveys or assessments (such as the Secret Service M.O. Personality Quiz). Participation is entirely voluntary. When you complete one of these activities, we may collect your quiz responses together with any personal information you choose to provide (for example, your name and email address).
This information is collected through secure forms powered by Fluent Forms and stored in FluentCRM, which we use to deliver your personalised results and relevant follow-up content. These systems are hosted in Australia (or with reputable international providers that comply with equivalent data protection standards).
1.3 Peripheral Information: We may also automatically collect certain information about your device and usage of the Website, such as your IP address, browser type, operating system, and browsing activity both directly (using software such as JavaScript embedded in our Website) and indirectly (from software services such as Google Analytics). No such information is identifiable to you.
2. Use of Information
We may use the information we collect for the following purposes:
2.1 To provide and maintain the Website;
2.2 To process and fulfil orders for products or services;
2.3 To communicate with you, including responding to your enquiries and providing updates about our products or services;
2.4 To personalise and improve your experience on the Website;
2.5 To detect, prevent, and address technical issues; and
2.6 To deliver personalised results and follow-up resources from quizzes or assessments, analyse aggregated, non-identifiable response data to enhance our content and user experience, and use these insights to inform the development of new products, courses and services that better meet the needs and interests of our audience.
3. Use of Cookies
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our website (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:
3.1 To record whether you have accepted the use of cookies on our website. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but our Website may not work well for you;
3.2 To allow essential parts of our Website to operate for you;
3.3 To operate our content management system;
3.4 To operate our online contact form - the form that you can use to contact us for any reason. This cookie is set on your arrival at our website and deleted when you close your browser;
3.5 To enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser;
3.6 To collect information about how visitors use our website. We use the information to improve your experience of our website and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from, and the pages they visited;
3.7 To facilitate remarketing from time to time. This involves Google or some other supplier placing a tag or marker on your computer or device, in order to serve you an advertisement for our products when you visit some other website.
3.8 To store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for [90] days;
3.9 To enable you to watch any videos we may place on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
4. Sharing of Information
We may share your personal information with the following parties:
4.1 Third-party service providers who assist us in operating the Website and providing products and services to you, such as payment processors, print-on-demand service providers, and shipping partners.
4.2 Credit reference agencies: to assist in combating credit card fraud where necessary; and
4.3 Government entities: to comply with legal obligations or protect our rights or interests.
5. Your Financial Information
Credit card information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of Stripe, PayPal or some other reputable payment service provider. That page may be dressed in our 'livery', but it is not controlled by us. Our staff and contractors never have access to your credit card information.
6. Your Choices
You may choose not to provide certain personal information, but this may limit your ability to access specific features of the Website or receive products and services from us. You may also request the deletion of your quiz responses or unsubscribe from follow-up or promotional communications at any time by contacting us or using the ‘unsubscribe’ link in those communications.
7. Data Security
We take reasonable measures to protect the security of your personal information and implement appropriate safeguards to prevent unauthorised access, disclosure, or alteration.
8. International Data Processing
Our website is hosted in Australia. From time to time, in other aspects of our business, we use outsourced services in countries outside Australia. Accordingly data obtained within Australia may be processed outside Australia and data obtained in any other country may be processed within or outside that country. Your personal information may be transferred to and processed in countries other than your own, where data protection laws may differ. By using the Website, you consent to such transfers.
9. Information you post publicly
Information you send to us by posting on our blog is stored on our servers. We do not specifically use that information except to allow it to be read but we reserve the right to use it in any way we decide.
We accept no responsibility for what third parties may do with information you post on our Website blog posts or social media pages. It is up to you to satisfy yourself about the privacy level of every person or entity that might see or access your information. If it is available to the World, neither we nor you have any control over how it is used.
10. Affiliate information
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding. Refer to Affiliate Terms of Use for further terms and conditions.
11. Compliance
This Privacy Policy has been compiled to the best of our knowledge so as to comply with the law of the jurisdictions in which we intend to do business. If you think it fails to satisfy the law of your country or that we are failing to abide by our policy, please let us know.
12. Your Rights
Subject to applicable law, you may have certain rights regarding your personal information, including the right to access, correct, or delete your information. Please contact us using the information provided below to exercise your rights.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices or your personal information, please contact us:
Via our contact form
Or post a letter to:
Laura de Lacy
PO Box 2111
Hackham SA 5163 Australia
If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.
OAIC contact details:
Officer of the Australian Information Commissioner (OAIC)
Email: enquiries(at)oaic.gov.au
10. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website.
Last Updated: 21 October 2025
Please take me back to where I was before reading this.